Store Manager - Performance Running Outfitters (Full Time)

Performance Running Outfitters (PRO) in Delafield, WI has a full-time opening for a store manager. As a store manager, you would be responsible for the success of our retail staff with a focus on an exceptional experience.

Responsibilties:

Customer Service and Experience

• Help establish and achieve team standards with General Manager in areas of sales and customer service
• Override policies in the best interest of customer experience and lifetime value
• Motivate and inspire team members to always create the PRO Experience
• Work the sales floor to ensure every customer always receives the PRO Experience
• Assist sales associates with challenging and difficult situations and customers

Employee Development

• Manage and direct operating procedures, policies, sales, and activities of personnel at store level
• Lead by example to ensure higher team member retention and product knowledge
• Collaborate with general manager for team and/or individual development
• Assist in team member training, development, motivation, moral, and operational efficiency
• Communicating and recommending upcoming personnel changes to General Manager
• Conduct check ins and annual reviews with team members
• Assist in the recruiting and hiring process of Sales Associates
• Train new Sales Associates on selling and fit process
• Conduct continuing education and training for all team members on products and procedures
• Create daily huddle content to keep staff informed of sales goals, product arrivals and events

Store Maintenance and Appearance

• Maintain an organized and clean store
• Visually merchandise and restock the sales floor
• Ensure team members are completing the daily, weekly and monthly task list

Operational

• Maintain work schedules and attendance records for store personnel
• Proactively make staffing adjustments to achieve payroll goals
• Manage in-store inventory processes and oversee special orders by ensuring items have shipped and courtesy calls when necessary
• Create daily store transfers, check open purchase orders and negatives on hand
• Make sure store supply document is completed weekly
• Keep the store Google Drive organized and up to date
• Manage loss prevention using accurate inventory processes
• Convey and relate company decisions/policies to team
• Maintain monthly revisions for inventory
• Help execute in store events

Requirements

• Previous retail experience. Management experience a plus.
• Able to work retail hours of 40-50/week depending on the season (this includes evenings and weekends, please see our store hours for reference.)
• Have a passion for running and/or fitness and helping others.
• Have a positive and outgoing personality and ability to lead others.
• Self-motivated and able to problem solve.
• Able to stand/walk for extended periods of time on the sales floor.
• Able and comfortable climbing ladders.
• Able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking and store merchandising.
• Able to regularly perform store maintenance duties: sweep, vacuum, dust, empty trash, clean.
• Able to safely lift boxes up to 50 pounds.

Compensation 

• $50,000-$65,000 annual salary paid as a base + commission structure. 
• Simple IRA matching, health insurance reimbursement, paid time off, product discounts & gear from vendor partners, and a fun environment working with runners, walkers and outdoor enthusiasts.