Team Gazelle Account Manager
Position Vision:
The Team Gazelle Account Manager is responsible for driving sales and fostering strong, positive relationships with customers and vendors alike. This individual will collaborate closely with a diverse range of clients, including local high schools, colleges/universities, businesses, and club soccer teams, to address their uniform, fanwear, and product needs.
Position Expectations & Responsibilities:
- Customer Care Excellence: Deliver exceptional customer service by sharing in-depth product knowledge and providing tailored recommendations that address each customer’s specific needs.
- Sales Growth: Drive sales by onboarding new customers while maintaining strong relationships with existing customers, ensuring their continued satisfaction and loyalty.
- Custom Package Development: Create tailored uniform and fanwear packages, including pricing structures, to meet both customer needs and business goals.
- Product Personalization Coordination: Collaborate with in-house and local printers to facilitate logos and personalization of products.
- Clear Communication: Communicate delivery timelines and pricing expectations clearly and effectively with customers.
- Team Collaboration: Work closely with all team members to ensure accurate and timely communication with customers, maintaining consistency across all touchpoints.
- Vendor & Supplier Relationships: Foster positive and collaborative relationships with vendors, suppliers, and other members of the Gazelle Sports & Team Gazelle teams to ensure smooth operations and excellent service delivery.
Position Requirements:
- Excellent Communication Skills: Strong verbal and written communication abilities to effectively engage with team members, customers, and other stakeholders.
- Project Management Skills: Ability to track and manage multiple projects and priorities, ensuring timely and efficient completion.
- Customer Engagement: Enthusiastic about meeting new customers and building meaningful relationships.
- Passion for Sports: A genuine interest in sports, with a focus on supporting coaches, athletes, and customers, is highly valued.
- Collaborative Mindset: Willingness to work in a team-oriented environment and contribute positively to group efforts.
Other Requirements:
- Local travel to meet and service customers.
- Some nights and weekend hours may be required.
This is a Full Time Salary plus Commission position located in Grand Rapids, Michigan.
Please apply directly at our Gazelle Sports Career Page
Job Details
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Location: Grand Rapids, MI
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Type: Full Time
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Additional details
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Closes: 03/31/2025